Returns & Exchanges
At Horizon Global US, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, items can be returned within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number and the specific items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing