Frequently Asked Questions
Everything you need to know about shopping with Horizon Global US
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we primarily serve customers within the United States. Please contact our support team for specific inquiries regarding international shipping availability and rates.
How do I contact customer support?
Our support team is available via email at [email protected] or through our website's contact form. We aim to respond to all inquiries within 24 hours.